Curing A Process: Mail-Order Pharmacy Improves Its Ability To Fill Prescriptions

Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. A Minitab boxplot illustrated that less experienced employees were also less productive, www.rightsourcerx.com, suggesting www.rightsourcer.com www.rightsourcerx.com in knowledge might be related to the delays observed after RightSource adopted the new PMS. Download the RightSource www.rightsourcerx.com. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. But their decision seemed to backfire. They also discovered that www.rightsourcerx.com of the members calling about prescription delays had orders in the provider www.rightskurcerx.com queue. They www.rightsourcerx.com formed a Lean Six Sigma www.riyhtsourcerx.com to explore the issue and resolve it. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean www.rightsourcerx.com of top, average, and low performers. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Given what they had learned from the www.rightsourcerx.com analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. The same test was used to show a statistically significant difference in WIP inventory due www.rightsourcerx.com incorrect address, as well as a significant difference www.rightsourcerx.com productivity due to NVA steps. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions, www.rightsourcerx.com. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, www.rightsourcerx.com, and identified solution owners to monitor www.rightsourcerx.coj process and ensure changes remained in control. The presentation is available to ASQ members, and registration is free.

Www.rightsourcegx.com the RightSource presentation. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. They found statistically significant differences between the groups, and www.rightsourcerx.com discovered that performance correlated with www.rightsourcerx.co, of experience—the more experience employees had, the more productive they were. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. By using this site you agree www.rightsourcerx.com the use of cookies for analytics and personalized content in accordance with our Policy. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it www.rightsourcerx.com to five solutions:. Training Statistical Consulting All Services. Their efforts enhanced the well-being of their patients, and led to the company winning the J. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Thanks to Minitab and Lean Six Sigma, www.rightsourcerx.com, they were able to www.righhsourcerx.com the process and streamline www.rightourcerx.com ability to fill prescriptions. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The presentation is available to ASQ members, and registration is free. The organization now analyzes and reviews productivity data in monthly governance meetings, www.rightsourcerx.com, and has contingency plans in place to respond to any variations in the new process. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. In addition to surpassing their established goals, implementing each of the solutions saved the company money. The team used boxplots and pie charts to identify four possible root causes: The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it.

But their decision seemed to www.righttsourcerx.com. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. The organization now www.rightsourcerx.com and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Training Statistical Consulting All Services. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Analyzing their data www.rightsourcerx.com Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Download the RightSource presentation. The Www.righgsourcerx.com Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy www.rightsourcer.com provider in the United States. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility www.rightsourcerx.com a lack of knowledge might be contributing to the prescription processing delays. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and www.rightsourcerx.com solution owners to monitor the process and ensure changes remained in control. Their efforts enhanced the well-being of their patients, and led to the company winning the J. The same test was used to show a statistically significant difference in WIP inventory www.rightsourcerx.com to incorrect address, as well as a significant difference in productivity due to NVA steps. Thanks to Minitab and Www.rightsourcerx.ccom Six Sigma, www.rightsourcerx.com, they were able to improve the process and streamline their ability to fill prescriptions. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, www.rightsourcerx.com, and more. They quickly formed a Lean Www.rightsourcerx.com Sigma team to explore the issue www.rightsourcerx.com resolve it, www.rightsourcerx.com. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, www.rightsourcerx.com, average, and low performers. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS.

To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Analyzing their data with Minitab www.rightsourcerx.com RightSource the insight they needed to improve their process for filling prescriptions. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. Finally, the www.rightsourcerx.com used www.rightsourcerx.com www.rightsokrcerx.com ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers, www.rightsourcerx.com. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Not long after the system was in place, they noticed workflow queues were overflowing. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to www.rightsourcerx.com to any variations in the new process. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Training Statistical Consulting All Services. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. Thanks to Minitab and Lean Six Sigma, they were able www.rightspurcerx.com improve the process and streamline their ability to fill prescriptions. Once they understood why prescriptions www.rightsourcerx.com stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Their efforts enhanced the well-being of their patients, and led to the company winning the J, www.rightsourcerx.com. But what if a change in systems has the opposite effect? They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a www.rightsourxerx.com of events that www.rightsourcerx.com bad for their business, and for the patients and doctors they served.

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To sustain the improvements, RightSource www.rightsourcerx.com a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. But their decision seemed to backfire. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Finally, www.rightsourcerx.com, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the www.rightsourcex.com that a lack of knowledge might be contributing to the prescription processing delays. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Given what they had learned from the data analysis, the www.rightsourcerx.com was www.rightsourcerx.com that implementing these final solutions would improve the inefficiencies they were experiencing. Like their parent company Humana, they are always www.rightsourcerx.xom for ways to fulfill their mission of lifelong well-being. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. With customer complaints quickly accumulating, www.rightsourcerx.com, RightSource had to find out what went wrong and fix it. Download the RightSource presentation. To investigate provider outreach productivity www.tightsourcerx.com identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. But what if a change in systems has the opposite effect? They implemented a new Www.rightsourcerx.com Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for www.rightsourcerx.com patients and doctors they served.

Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. They quickly formed a Lean Six Sigma www.rightsourcerx.com to explore the issue and resolve it. The presentation is available to ASQ members, and registration www.rightdourcerx.com free. But their decision seemed to backfire. The www.rightsourcerx.com test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Given what they had learned from the data analysis, the team was confident that implementing wwww.rightsourcerx.com final solutions would improve the inefficiencies they were experiencing. For example, www.rightsourcerx.com team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. But what if a change in systems has the opposite effect? The organization now analyzes and reviews productivity data in www.rightsourcerx.com governance meetings, and has contingency plans in place to respond to www.rightsourcerx.com variations in the new process. Their efforts enhanced the well-being of their patients, www.rightsourcerx.com led to the company winning the J. They implemented a new Pharmacy Management System PMSonly to find that work slowed and orders began piling up—a turn of events that was bad for their www.rightsourcerx.com, and for the patients and doctors they served. They also created operational dashboards that tracked key performance indicators, such www.rightsourcerx.com daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. The team used boxplots and pie charts to identify four possible root causes: This commitment drove their decision to migrate to a new operating platform that www.rightsourcerx.com valuable customer-centric tools and advanced workflow processes. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Not long www.rightsourcerx.com the www.righsourcerx.com was in place, they noticed workflow www.righttsourcerx.com were overflowing. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers, www.rightsourcerx.com. RightSource is a state-of-the-art mail order pharmacy and the fifth largest pharmacy benefits provider in the United States. They www.rightsourcerx.com discovered that many of the members calling about prescription delays had orders in the provider outreach queue.

The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process, www.rightsourcerx.com. To www.rightsourcerx.com provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with www.rightsourcerx.com levels of experience at multiple locations. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. RightSource is a state-of-the-art mail order pharmacy and the www.rightsourcerx.com largest pharmacy benefits provider in the United States. But their decision seemed to backfire. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. Www.rightsourcerx.com to Minitab and Lean Six Sigma, www.rightsourcerx.com, they were able to improve the process and streamline their ability to fill prescriptions. Not long after the system was in place, they noticed workflow queues were overflowing. The presentation is available to ASQ members, and registration is free. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. Their efforts enhanced the well-being of their patients, and led to the company winning the J. The team used boxplots and pie charts to identify four possible root causes: They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. Www.rightsourcerx.com using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers.

But what if a change in systems has the opposite effect? For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. Not long after the system was in place, they noticed workflow queues were overflowing. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. The team used boxplots and pie charts to identify four possible root causes: They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Download the RightSource presentation. Their efforts enhanced the well-being of their patients, and led to the company winning the J. Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. Training Statistical Consulting All Services. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. The presentation is available to ASQ members, and registration is free. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS.

The Challenge

Finally, the team used a one-way ANOVA and Tukey pairwise comparisons to test for differences in the mean productivity of top, average, and low performers. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. But their decision seemed to backfire. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They quickly formed a Lean Six Sigma team to explore the issue and resolve it. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any variations in the new process. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric tools and advanced workflow processes. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps.

Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. The team used boxplots and pie charts to identify four possible root causes: The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. A Minitab boxplot illustrated that less experienced employees were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. Their efforts enhanced the well-being of their patients, and led to the company winning the J. They also created operational dashboards that tracked key performance indicators, such as daily WIP inventory, and identified solution owners to monitor the process and ensure changes remained in control. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. They also discovered that many of the members calling about prescription delays had orders in the provider outreach queue. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. In addition to surpassing their established goals, implementing each of the solutions saved the company money. They quickly formed a Lean Six Sigma team www.rightsourcerx.com explore the issue and resolve it. A Minitab boxplot illustrated that less experienced www.rightsourcerx.com were also less productive, suggesting a gap in knowledge might be related to the delays observed after RightSource adopted the new PMS. The same test was used to www.rightsourcerx.com a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps, www.rightsourcerx.com. But what if a change in systems has the opposite effect? Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. Www.rightsourcrx.com the RightSource presentation.

After using an impact matrix to identify the cost, benefits, and effort of each one, they narrowed it down to five solutions:. Companies usually adopt new administrative software with the hope of reducing the time and money it takes to complete a business process. To sustain the improvements, RightSource implemented a control plan that included revising standard operating procedures, improving training programs, updating IT documents, and more. Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Regrouping employees based on level of experience and graphically representing this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. But their decision seemed to backfire. The same test was used to show a statistically significant difference in WIP inventory due to incorrect address, as well as a significant difference in productivity due to NVA steps. By using this site you agree to the use of cookies for analytics and personalized content in accordance with our Policy. Like their parent company Humana, they are always looking for ways to fulfill their mission of lifelong well-being. They implemented a new Pharmacy Management System PMS , only to find that work slowed and orders began piling up—a turn of events that was bad for their business, and for the patients and doctors they served. For example, the team used a 2-proportions test to confirm a significant difference in WIP inventory due to wrong transfers once the new system was in place. But what if a change in systems has the opposite effect? The team used boxplots and pie charts to identify four possible root causes: The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions. Thanks to Minitab and Lean Six Sigma, they were able to improve the process and streamline their ability to fill prescriptions. Once they understood why prescriptions were stalling in the provider outreach queue, the team brainstormed 14 potential solutions. With customer complaints quickly accumulating, RightSource had to find out what went wrong and fix it. In addition to surpassing their established goals, implementing each of the solutions saved the company money. Download the RightSource presentation. The presentation is available to ASQ members, and registration is free. To investigate provider outreach productivity and identify variations caused by transitioning to the new PMS, they reviewed productivity data of workers with various levels of experience at multiple locations. Given what they had learned from the data analysis, the team was confident that implementing these final solutions would improve the inefficiencies they were experiencing. They found statistically significant differences between the groups, and then discovered that performance correlated with level of experience—the more experience employees had, the more productive they were. This commitment drove their decision to migrate to a new operating platform that offered valuable customer-centric www.rightsurcerx.com and advanced workflow processes. Their efforts enhanced the well-being of their patients, and led to the company winning the J. The presentation is available to ASQ members, and registration is free. The organization now analyzes and reviews productivity data in monthly governance meetings, and has contingency plans in place to respond to any www.rightsourcerx.com in the new process. Regrouping www.rightsourcerx.cok based on level of experience and www.rigytsourcerx.com www.rightsourcerx.com this difference with a Minitab boxplot highlighted the possibility that a lack of knowledge might be contributing to the prescription processing delays. But their decision seemed to backfire. But what if a change in systems has the opposite effect? The Challenge Analyzing their data with Minitab gave RightSource the insight they needed to improve their process for filling prescriptions.